When an order is submitted through our store, a request may be made only when an item arrives damaged, defective, incorrect or materially different from its listing. Requests must be submitted within 30 days after recorded delivery. This is not a no-reason return program, and a change of mind, preference or ordinary wear does not qualify.
What to provide
Send the order number, the email used at checkout, a precise explanation of the issue and clear photographs or video showing the item, packaging and shipping label where relevant. We assess each message using the order record and the details supplied.
Authorization and return handling
Do not send an item back unless we first provide written authorization and instructions. An unauthorized parcel may be refused or may not be identifiable. We may request additional evidence, preservation of packaging or a return for inspection before reaching a decision.
Approved remedies
After review, an eligible claim may result in a replacement, refund or another reasonable resolution. Availability can affect replacement timing. An approved refund is issued to the original payment method; financial institutions may require additional time to post it. Original shipping charges are addressed only when required by law or when the verified issue affects the shipment as a whole.
Non-qualifying situations
Claims outside the 30-day period, items damaged by misuse, unauthorized alteration, normal deterioration or incomplete evidence may be declined, subject to rights that cannot lawfully be excluded.
Contact
Email: empresas2404@gmail.com
Mailing address: 134 E Grant St, Phoenix, Arizona, 85004, United States
Phone: (623) 388-7129